ZINGTREE VS PEGA

When it comes to CX, Zingtree outshines Pega

Zingtree is a CX-focused solution that integrates smoothly into your existing CRM and offers a fast ROI. In contrast, Pega requires extensive IT work and operates within its own CRM.

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B2C enterprise companies that trust Zingtree

Feature comparison

Features
Business
Enterprise
No-code authoring tool
AI capabilities
Advanced reporting
Flexible embedding options
Advanced logic
A/B testing of branches
Form data collection
File upload
Field verification (address, email, phone, ZIP)
Address autofill
Dev-version of tree & push-live
Agent portal
Agent feedback
Sessions / month
A session refers to the activation of a tree in which at least one button is clicked
Up to 100
$
Notifications (via email, SMS, Slack, etc.)
Task manager (internal workflows and tasks)
Branding
Business
Enterprise
Customize colors & theme
Fully customizable CSS
Remove Zingtree branding
Integrations, API, Webhooks
Business
Enterprise
Custom webhooks
CRM native integrations
Salesforce, Zendesk, Freshdesk, & more
Contact center native integrations
Talkdesk, Cisco Finesse and WebEx Contact Center, & more
Premium integrations
Zapier, Mailchimp, Docusign, Intercom, Slack, Twilio, & more
API access (ask about limits by plan)
Custom integrations
Security & compliance
Business
Enterprise
SOC2 Type 2
GDPR compliance
Encryption in transit and at rest
Single sign-on
HIPAA BAA
EU data center
Purchase order / invoicing
Business plan requires credit card billing
Support & Services
Business
Enterprise
Email support
Priority support
Flexible support & pricing for seasonality
Dedicated Customer Success Manager
Only available for teams with 100+ seats
Implementation services
Professional services
Managed services
Capability
Zingtree
Pega
No-code authoring tool
Action-driven Search
Find information anywhere in your enterprise and follow actionable decision trees that guide you through troubleshooting, preventing CSAT-damaging dead-ends
Create custom actions like record updates and appointment scheduling in 3rd party apps
CRM embedding options
Volume-based discounts 
Instant Contact Center integrations
Workflow automation
AI Actions
Create custom actions like record updates and appointment scheduling in 3rd party apps
Personalized engagement
Speech-to-text analytics
Case management
App development

Why CX teams choose
Zingtree over Pega?

Removes the burden of IT and accelerates time to value


Pega's workflow updates demand extensive IT time. With Zingtree, you can get started faster. Our no-code platform allows quick launch by any business user, operational in days.

Lives where your agents are

If you want to utilize Pega workflows for your agents, you'll need to install their CRM, adding another app for agents to learn.

In contrast, Zingtree embeds into any CRM your team is using so you don’t need to add more apps to your tech stack.

Ensures agents & customers always resolve their queries

Pega's Search delivers just knowledge articles. Zingtree enhances this by linking search results to decision trees, workflows and actions. Your agents & customers can always find actions to resolve their queries, not dead-ends, enhancing AHT, FCR, and CSAT.

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Offers better pricing and faster ROI

Zingtree's AI plan is priced 33% lower than Pega's pricing, plus we provide volume discounts. Switching a team of 1,001 agents to Zingtree could lead to annual savings exceeding $720,000 compared to Pega. For more complex AI automation, Pega's costs rise.

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Don’t just take our word for it

Zingtree rated #1 for return on investment

Zingtree is recognized for delivering unparalleled return on investment, helping CX teams like yours achieve more with less.

Ready for something better than Pega?