The Best Decision Tree Software for B2C Enterprise Companies
Navigate your agents and customers to resolutions by creating no-code interactive decision trees.
See results using the best software for decision trees
Improve agent ramp time by 85%
Make every agent behave like your best agent. Create interactive decision trees that guide them through complex conversations.
Handle calls 20% faster
No need to waste time juggling tabs for answers. Instantly find relevant knowledge articles and answers to questions in your CRM.
Automate 90% of your inbound tickets
Empower customers to resolve complex issues independently through your website, Help Center, and knowledge articles.
Build an interactive decision tree in minutes
Create interactive decision trees using our no-code builder. Let AI tap into your knowledge to suggest more advanced automation.
Embed interactive decision trees into your CRM or website
Integrate interactive decision trees into CRMs as agent-assist & into your website as self-service. Empower users to have accurate, step-by-step guidance no matter the issue.
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"We began building agent scripts in Zingtree so our support team could find answers quickly and deliver them correctly instead of rustling through a stack of papers and figuring out how to explain policies on the fly. Before Zingtree, call wait times used to be as high as 20 minutes while agents hunted for answers; now they average 2 minutes."
Tomekia Bozeman-Bailey
Director of Patient Access at Carti
"Zingtree allowed us to simplify choices for agents, and new hires so they can grasp the process more easily without having to master the complexities right away. Agents now walk-through and take the next step based on the interaction with the customer, so we don’t have to teach people all the little-bitty parts of the job every time.”
Monika Aufdermauer
Head of Customer Experience
Everything you need to slash agent ramp time
Build, review, & publish changes to interactive decision trees in real time, without requiring assistance from IT.
Integrate sophisticated logic into flows so agents always have the answer immediately no matter the complexity.
Leverage our advanced reporting to optimize your flows & manage team performance.
Embed Zingtree in your favorite CRM or contact center platform to dynamically pull/push data between the two from a single screen.
Resources
Read the Agent Expertise Gap Definitive Guide
Watch how to configure Zingtree with no code
Explore ready-to-go example trees you can use
Review the Implementation Process
Decision tree software guiding every agent to become an expert
Two ways you can learn more today.
Check out our pricing and packages to see if Zingtree might be a good fit for your organization.
Schedule time with our team to get a full breakdown of everything Zingtree can do. Recommended for medium-to-large organizations.