Intelligent Customer Support Automation
The intelligent automation platform that enables enterprises to unlock AI and deliver automated customer service to speed up end-to-end resolutions.
- Cut up to 70% of your contact center costs
- Automate up to 50% of your ticket volumes
- Improve AHT by up to 15%
time reduction
ticket volumes
costs reduction
for enterprise organizations
How zingtree helps with Customer Support automation
Guide agents down the compliant path
Gather holistic context from your IVR, CRM, and self-service sessions to to pick optimal resolution paths in real time.
Cut down inbound support tickets
Automate high volume transactions and enable agents to focus on Tier 2/Tier 3 customer interactions.
Reduce complexity
We don’t add new screens for your agents — access all the needed processes and knowledge inside your CRM.
How it works
Create workflows
AI generates complex workflows from your data. Complete the last 10-20% using a no-code builder to ensure compliance.
People follow them
Embed workflows into CRMs as agent assist and on your website as a part of your automated customer service strategy.
Automate actions
Update your CRM and trigger follow-up tasks across other systems once a session ends to keep everything current.
Take a product tour
Choose your industry and experience Zingtree through the customer service agents perspective.
Click "Next" to create a new tree and see how you can build and edit it.
This is where you can add text and media content, data collection form fields and action buttons. Plus, you can automate the creation of your workflows by using Author Assist AI to help you write, edit, and summarize content nodes.
- Quote generators
- Preliminary screening process
- Survey automation
- Pre-visit preparation & reminder
- General patient support
Author Experience
Explore the backend magic. Easily create, organize, and publish content through an intuitive interface.
Including Salesforce, Zendesk, Talkdesk, Freshdesk, Kustomer, Avaya, Cisco, Five9, Zoho, SugarCRM, ServiceNow, Intercom, Platfrom 28, Slack, Zapier.
As the agent collects customer information, it gets synced with your CRM.
Agent Experience
Walk in the shoes of a customer service agent and discover the agility of our product within your favorite CRM system.
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Customer Experience
Dive into the simplicity of problem-solving with the Customer Self-Help Experience. Users navigate intuitive trees effortlessly, finding solutions independently.
Take your time! Pause to absorb and interact. When ready to move forward, click ‘Next’ on any screen.
Click "Next" to create a new tree and see how you can build and edit it.
This is where you can add text and media content, data collection form fields and action buttons. Plus, you can automate the creation of your workflows by using Author Assist AI to help you write, edit, and summarize content nodes.
- Quote generators
- Compliance automation
- Pre-visit preparation & reminder
- Preliminary screening process
- Customer support
- Automated surveys
- Open enrollment & underwriting
Author Experience
Explore the backend magic. Easily create, organize, and publish content through an intuitive interface.
Including Salesforce, Zendesk, Talkdesk, Freshdesk, Kustomer, Avaya, Cisco, Five9, Zoho, SugarCRM, ServiceNow, Intercom, Platfrom 28, Slack, Zapier.
As the agent collects customer information, it gets synced with your CRM.
Agent Experience
Walk in the shoes of a customer service agent and discover the agility of our product within your favorite CRM system.
Customer Experience
Dive into the simplicity of problem-solving with the Customer Self-Help Experience. Users navigate intuitive trees effortlessly, finding solutions independently.
Take your time! Pause to absorb and interact. When ready to move forward, click ‘Next’ on any screen.
Click "Next" to create a new tree and see how you can build and edit it.
This is where you can add text and media content, data collection form fields and action buttons. Plus, you can automate the creation of your workflows by using Author Assist AI to help you write, edit, and summarize content nodes.
- Product Selectors
- Automated surveys
- Quote generators
- Appointment Rescheduling
- Upsell & Cross-sell
- Retention Management
Author Experience
Explore the backend magic. Easily create, organize, and publish content through an intuitive interface.
Including Salesforce, Zendesk, Talkdesk, Freshdesk, Kustomer, Avaya, Cisco, Five9, Zoho, SugarCRM, ServiceNow, Intercom, Platfrom 28, Slack, Zapier.
As the agent collects customer information, it gets synced with your CRM.
Agent Experience
Walk in the shoes of a customer service agent and discover the agility of our product within your favorite CRM system.
Customer Experience
Dive into the simplicity of problem-solving with the Customer Self-Help Experience. Users navigate intuitive trees effortlessly, finding solutions independently.
Take your time! Pause to absorb and interact. When ready to move forward, click ‘Next’ on any screen.
Click "Next" to create a new tree and see how you can build and edit it.
This is where you can add text and media content, data collection form fields and action buttons. Plus, you can automate the creation of your workflows by using Author Assist AI to help you write, edit, and summarize content nodes.
- Quote generators
- Preliminary screening process
- Survey automation
- Pre-visit preparation & reminder
- general patient support
Author Experience
Explore the backend magic. Easily create, organize, and publish content through an intuitive interface.
Including Salesforce, Zendesk, Talkdesk, Freshdesk, Kustomer, Avaya, Cisco, Five9, Zoho, SugarCRM, ServiceNow, Intercom, Platfrom 28, Slack, Zapier.
As the agent collects customer information, it gets synced with your CRM.
Agent Experience
Walk in the shoes of a customer service agent and discover the agility of our product within your favorite CRM system.
Customer Experience
Dive into the simplicity of problem-solving with the Customer Self-service Experience. Users navigate intuitive trees effortlessly, finding solutions independently.
Take your time! Pause to absorb and interact. When ready to move forward, click ‘Next’ on any screen.
Click "Next" to create a new tree and see how you can build and edit it.
This is where you can add text and media content, data collection form fields and action buttons. Plus, you can automate the creation of your workflows by using Author Assist AI to help you write, edit, and summarize content nodes.
- Customer support
- Automated surveys
- Quote generators
- Upsell & cross-sell
- And many more!
Author Experience
Explore the backend magic. Easily create, organize, and publish content through an intuitive interface.
Including Salesforce, Zendesk, Talkdesk, Freshdesk, Kustomer, Avaya, Cisco, Five9, Zoho, SugarCRM, ServiceNow, Intercom, Platfrom 28, Slack, Zapier.
As the agent collects customer information, it gets synced with your CRM.
Agent Experience
Walk in the shoes of a customer service agent and discover the agility of our product within your favorite CRM system.
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.png)
.png)
.png)
Customer Experience
Dive into the simplicity of problem-solving with the Customer Self-Help Experience. Users navigate intuitive trees effortlessly, finding solutions independently.
Take your time! Pause to absorb and interact. When ready to move forward, click ‘Next’ on any screen.
Click "Next" to create a new tree and see how you can build and edit it.
This is where you can add text and media content, data collection form fields and action buttons. Plus, you can automate the creation of your workflows by using Author Assist AI to help you write, edit, and summarize content nodes.
- Customer support
- Preliminary Screening process
- Quote generators
- Survey automation
- Quote generator
- Card replacement
- Call routing
- And many more!
Author Experience
Explore the backend magic. Easily create, organize, and publish content through an intuitive interface.
Including Salesforce, Zendesk, Talkdesk, Freshdesk, Kustomer, Avaya, Cisco, Five9, Zoho, SugarCRM, ServiceNow, Intercom, Platfrom 28, Slack, Zapier.
.png)
As the agent collects customer information, it gets synced with your CRM.
.png)
.png)
Agent Experience
Walk in the shoes of a customer service agent and discover the agility of our product within your favorite CRM system.
.png)
.png)
.png)
.png)
Customer Experience
Dive into the simplicity of problem-solving with the Customer Self-Help Experience. Users navigate intuitive trees effortlessly, finding solutions independently.
Take your time! Pause to absorb and interact. When ready to move forward, click ‘Next’ on any screen.
Click "Next" to create a new tree and see how you can build and edit it.
This is where you can add text and media content, data collection form fields and action buttons. Plus, you can automate the creation of your workflows by using Author Assist AI to help you write, edit, and summarize content nodes.
- Customer support
- Automated surveys
- Quote generators
- Upsell & cross-sell
Author Experience
Explore the backend magic. Easily create, organize, and publish content through an intuitive interface.
Including Salesforce, Zendesk, Talkdesk, Freshdesk, Kustomer, Avaya, Cisco, Five9, Zoho, SugarCRM, ServiceNow, Intercom, Platfrom 28, Slack, Zapier.
.png)
As the agent collects customer information, it gets synced with your CRM.
.png)
.png)
Agent Experience
Walk in the shoes of a customer service agent and discover the agility of our product within your favorite CRM system.
.png)
.png)
.png)
.png)
Customer Experience
Dive into the simplicity of problem-solving with the Customer Self-Help Experience. Users navigate intuitive trees effortlessly, finding solutions independently.
Take your time! Pause to absorb and interact. When ready to move forward, click ‘Next’ on any screen.
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Features built for customer self-help
Embed Anywhere
Insert your complex and compliant workflows directly into your website.
No-Code Builder
Review and approve AI workflows with no code to ensure compliance.
Changes on Command
Push changes – with version control – whenever you decide.
Actions
Automate contextually relevant tasks across enterprise systems by following your bespoke workflows.
Advanced Integrations
Bring together data from CRMs, ERPs, and EMRs into one enterprise engine and ensure real-time data flow and visibility.
Insights
Constant learning helps you better understand efficacy and optimize workflows across agents and self-help.
Want to see zingtree in action?
Schedule time with our team to get a full breakdown of everything Zingtree can do. Recommended for B2C enterprises.
