Zingtree London @Wimbledon

In a market oversaturated with agentic AI solutions, Zingtree CEO, Juan Jaysingh, shares our unique approach to CX governance and operations, followed by a preview from CTO, Venkat Iyer, of our product roadmap and new platform powered by an all-new hybrid engine.

Experian's agentic journey from automation to AI-first hasn't always been linear, nor is it complete, yet it has been full of impactful milestones.

Hear from Andy Turchet-Newsam, Product Manager, and Dawn Kaczur, Head of Customer Servicing Transformation, on how agentic AI fits into Experian's vision, what they know now that they wish they knew then, and why they're excited about what's ahead.

Hear how Kelly Fifarek, SVP of Automation Operations at Corpay, Andrew Smith, Head of Retail Customer Operations at First Central, and Sarah Iles, Head of Operational Excellence at Allstar, approach agentic AI in regulated, high-stakes industries. In environments where there is no room for error, yet also high demand for automation efficiency, Kelly, Andrew, and Sarah are striking a calculated balance across CX operations.

Everyone is investing in AI. Few are ready to scale it even fewer understand the need to future proof it.

HTEC's latest research reveals a surprising reality: organisations are seeing productivity gains from AI while simultaneously reporting productivity losses. Employees are optimistic about AI adoption, yet people and processes remain the single biggest barrier to success.

The findings suggest that the challenge is no longer the technology itself. It's governance. Measurement. Visibility. Change management. In this session, HTEC CMO, Alex Rumble, will explore some of the challenges as seen by HTEC CTO, Darko Todorovic, in customer engagement and explore future proofing the AI stack.

Interactive workshop.