Headless Business Process Automation
CX Operations is a complete BPA for the contact center, run headlessly before and after every conversation. Fix issues before customers reach out and complete the follow-up in your systems.
Four triggers that launch the Zingtree automation
Finish every job, from first signal to resolved
Refunds, cancellations, retries and follow-ups pile up behind your support team. Zingtree completes them.
Fix customer problems before they turn into tickets
- Act on issues as they happen, like a declined payment or a delayed order
- Run the fix your rules allow, from a payment retry to a partial refund
- Tell the customer what happens next and what to do
Finish the work a conversation leaves behind
- Pick up routine requests from email, forms, and tickets
- Run the refund, cancellation or return your rules allow, then close the case
- Send anything outside your rules to your team, with the reason attached
How it works
Connect systems
Add a Connector, and choose what Zingtree can read and change.
Write the Skill
Describe the job in plain language.
Add a Flow
Lock the steps that must always run in order.
Test and publish
Try it on real scenarios, then publish.
Zingtree speaks MCP in both directions
Built for work you need to explain later
Keep the rules, permissions, and audit history behind every task when customer data, money, policy, or compliance is involved.
Start with the customer task your team still does by hand
Bring us the request, back-office task, or cross-system workflow with the most repetitive checks and manual follow-up. We’ll show you how CX Operations can run it on your rules.