Harness AI agents you can trust with Self Service
Zingtree’s governed AI agents flawlessly resolve tier one issues for your customers across chat, voice, and email.
I need to change the beneficiary on my policy.
Done. I’ve verified it’s you and updated your policy. Confirmation is on its way.
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Proven results that speak volumes
Resolve tier one issues end to end
Zingtree navigates conversations like your most tenured contact center agent while following your rules like your head of compliance. AI agent handles the conversation. The engine runs every step, check, and action behind the scenes.
AI agents handle what your rules allow. Your team takes the rest.
Your rules decide when a person steps in, and Zingtree enforces those rules deterministically. Your team approves the actions that need a person, and the customer never starts over.
Let AI agents resolve issues within your limits
- The AI agent handles plan changes, billing fixes, and address updates with live account data
- Every action passes your limits first, so the AI can’t talk its way past them
- Anything outside your limits goes to your team with the case prepared, so nothing is guessed or dropped
Approve high-stakes actions before they run
- Decide which actions need a person, like pausing service for more than three months or large refunds
- The AI agent sends the request with full context, so your team approves without joining the chat
- Once the action is approved, the AI agent continues the conversation and resolves the issue
How it works
Your CX team builds and maintains AI agents grounded in your business context, from knowledge to procedures.
Connect systems
Add a Connector, and choose what Zingtree can read and change.
Write the Skill
Describe the job in plain language.
Add a Flow
Lock the steps that must always run in order.
Test and publish
Try it on real scenarios, then publish.
Works with your existing systems and AI agents
- Headless · Power your existing chatbots and voice agents, with your rules followed every time.
- Website and app · A chat that resolves issues and brings in your team when needed.
- Email · A new email or case triggers Zingtree to resolve it and reply.
Built for customer data, money, and compliance
Every conversation runs on the same rules, and each step records what Zingtree recommended and why.
Finally, AI Agents you can trust anywhere and everywhere
We don’t shy away from complex; that’s where we thrive. Products and services with ever-changing rules, exceptions, and compliance requirements. We’ll show you how Zingtree resolves it, or brings in your team when it should.