Governed Agentic AI for Healthcare

Zingtree routes, schedules, and prepares patients using your own clinical protocols, so the answer is always the same.

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Patient smiling during a phone call
Patient · Incoming call
00:02

I’ve been referred for ongoing knee pain.

Patient
AI Agent

I can help with that. I’ll collect a few details and get you to the right care team.

Your protocol
Referral
Coverage
Availability
Routed to orthopedics
Orthopedics team
Full context received

Put Zingtree to work across patient access

01
Patient scheduling
Voice, integrated with your CCaaS
02
Patient intake & routing
Chat
03
Insurance & eligibility
Email
Voice AI agent rescheduling a cardiology follow-up with a live transcript
AI agent in a clinic website chat starting new-patient intake and routing to dermatologyAI agent replying by email to confirm a patient's new insurance is in network
Other AI agents teams build
Referrals
Prior authorization
Appointment reminders
Waitlist & cancellations
Financial clearance
Reduction in call wait time
Faster patient intake
Faster training time

AI understands the patient. Your protocol controls what happens next.

AI can understand what the patient means, even when information arrives naturally or out of order. The Engine applies your required checks, eligibility rules, sequencing, approvals, and human boundaries before anything is allowed to happen.

01 - Understand02 - Check and hand off03 - Act and record

Understand the patient without forcing them through a script

  • Take what the patient says in their own words, even when the details arrive out of order.
  • Recognize what’s already known and map it to the right part of the workflow.
  • Use AI for interpretation and context without asking the model to control the decision.
Explore self-service
Chat where the AI agent understands a new orthopedics booking while the Engine checks referral, plan and preference
01 - Understand02 - Check and hand off03 - Act and record

Run every required check outside the model

  • Pull coverage, authorization, provider, and availability data from your systems.
  • Apply eligibility rules outside the language model, so required checks can’t be skipped.
  • Send the case to a coordinator whenever your protocol calls for human judgment.
Explore agent assist
Business rule requires prior authorization, so the Engine escalates the case to a coordinator
01 - Understand02 - Check and hand off03 - Act and record

Act only when the rules allow it

  • Book the appointment and update the record only after the required conditions are met.
  • Pass the full patient context and history to a coordinator when a person needs to take over.
  • Record the path and actions taken so whoever picks it up next can see what happened.
Explore the engine
Human agent books the appointment through a connector only after authorization is approved

See how Moffitt Cancer Center gets new patients to the right provider the first time

Learn more

Built for workflows that touch patient care

SOC 2 Type II
HIPAA
GDPR
CCPA
WCAG 2.1 AA
Security & compliance

Start with your hardest patient-routing workflow

Bring us the journey with the most eligibility rules, exceptions, and handoffs. We’ll show you how Zingtree can turn it into one governed workflow.

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